I'm an Operational Manager, specialising in general management, new business development, staff administration, and client service management experience acquired across international regions. I am well versed in providing cross-functional leadership and spearheading initiatives focused on enhancing customer satisfaction and retention, implementing process improvements to streamline operational efficiencies, and executing high-impact sales and marketing strategies to maximize occupancy and profitability. As you will see, my credentials include progressive responsibility with documented success in various organizations. In addition, I am a strong communicator experienced in directing a large workforce, facilitating employee development, and managing relationships with diverse guests, clients, colleagues, and management teams at all levels. I have also been accountable for setting and continuously achieving all company KPIs, managing high-value budgets with emphasis on reducing costs, project managing large-scale property development initiatives, and partnering with senior leadership to design and implement innovative business development plans. Further, I am a self-motivated, result-driven professional capable of leveraging extensive industry experience and general management skills to drive the continued achievement of organisational objectives.