I’ve always loved puzzles and strategy games and as a Senior Manager in Operations I’ve been able to make this love the cornerstone of my career. My intellectual curiosity leads me to strive for continuous improvement which translates to operational effectiveness. When done well, my job is mostly invisible and focused on a backbone of robust processes, designed to be easily adjustable in a changing world. I’m deeply appreciative of the interest and support shown by key individuals, especially during the early stages of my career, who assisted me in developing as a leader. I have a great desire to pay this forward to the talented individuals I work with. My experience is deeply entrenched in the mobile and online world with companies such as Vodacom, PayU, Jumo, Amazon and Orderin. My specialties: • Operations Management • Management strategy • Leadership • Customer, Partner and Client Relations • Cultural change • Sales management • Statistical Analysis • Talent/Leadership development • Process improvement • Organisational design • Simplify complexity