I believe my training, strong technical experience, and proven ability as a technical professional and Service Delivery Manager for a national team across the whole of South Africa will allow me to significantly contribute to your company’s IT division. In reviewing the attached resume, you will note that I have acquired valuable experience in all facets of troubleshooting, installations, and maintenance for various desktop operations, hardware, and software. I possess a unique talent for delivering highly complex technical information into terms and concepts that the end users can readily grasp. Furthermore, I am multi-task oriented, enjoy a challenge, and continually stay abreast of the latest advancements in the IT field. If you are seeking an IT professional who has excellent people and problem solving skills and can easily provide optimum support to the companies IT division, then please consider what I have to offer. I have ten years of experience within the ICT industry. Thank you. Yours sincerely Pieter-Dirk Jacobs