 An astute professional with 18+ years of experience in Telecom Operations, Service Delivery, Planning & Consulting.  ITIL® Certified Professional.  Monitor overall performance of services and timelines to deliver to client.  Working with the client and operations teams to identify and manage service improvement activities.  Develop and implement processes with client to ensure effective information flow to speed up delivery timelines.  Detailed understanding of service delivery model & telecom product portfolio. Conversant in customer interfacing role as delivery manager, managing the delivery & customer infrastructure performance within the agreed SLA.  Have detailed understanding of Project Planning & Execution with detailed Risk Analysis and mitigation procedures for large service delivery projects  Knowledge of TCP/IP Model, OSI Layer. IP Addressing and Sub-netting, IP Planning, SNMP Configuration.  Basic Networking, L2/L3 routing and switching, dynamic routing protocols (OSPF, ISIS)  Planning/Optimization/Implementation of Transmission Microwave, SDH and DWDM network for Backbone as well as for Access network.  Practical experience on Alcatel Transport Equipment including multiplexers - 1642EM, 1660SM, 1662SMC & 1670SM, Optical Cross Connects 1678, Long-Haul Amplifiers (LH), DWDM 1626 LM.  Practical experience on Huawei Transport and Data Equipment – RTN910, RTN950, RTN980, OSN2000, OSN3500, OSN7500, BWS1600G, Optix6100, OSN6800, OSN8800, S5700, AR1200, AR2200, NE40X and BITS SYNLOCK.  Practical experience of Huawei NMS i-Manager T2000 and UNMS i-Manager U2000 of Windows and Solaris both.