- Handling bookings (itineraries) for Namibia, Botswana, South Africa and Mozambique. - Loading itineraries in Tourplan, use of Wetu. - Manage and process all reservation enquiries received, endeavoring to convert all enquiries into confirmed bookings. - Maintaining good working relations with Tour Operators and ensuring prompt and efficient turnaround times on all email correspondence received by an Operator. - Managing good Supplier relations to ensure that the best available rates are available to the company as well as the best service support from suppliers at all time. - Product procurement – investigating new suppliers and ensuring that they comply to set trading standards with regards to insurance, quality and best practices. - Maintained systems and best practices in place with regards to the day to day operations of the company. - Training and supervision of any new junior staff members.