Workforce Supervisor

Makati, Metro Manila Salary Negotiable

Apply before Sunday, July 1, 2018, 35 Days left

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Creates forecasting and scheduling of staffing impacts that leads to missed SLA.
Creates forecasts and reports on call volume demand
Creates directs the scheduling of sufficient staff and training for appropriate skills based routing based on historical and anticipated volume across all clients including long-term, medium term and short term forecasting and scheduling adjustments.
Directs the design of automated metric score develops policies that impact work force positively and works with Performance
Management to ensure the communication and enforcement.
Identifies and manages the communication of real time volume drivers and system outages that impact performance.
Forecasts training and recruiter needs to Performance management (training) and recruitment.


At least 2-3 years in Workforce Management role in a contact center under voice account.
Familiar with Avaya system
At least of Bachelors Degree in Computer science, statistics, mathematics, Finance, General Business, accounting or related field.
Rich experience in Scheduling, real time analyst and forecasting
Proficiency in Excel

Apply before Sunday, July 1, 2018, 35 Days left

Companies may expire jobs at their own discretion.

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