Junior Business Analyst

Makati, Metro Manila Salary Negotiable

Apply before Monday, November 6, 2017, 17 Days left

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The CRM Business Analyst will be in charge of the implementation of the companys new callout system, Avaya. The candidate will be responsible for the all Avaya related tasks, such as the creation of campaigns, the distribution and roles of agents, and the extraction of callout performance reports. The candidate will also be the coordinator between the different teams involved in the Avaya system.

Duties and Responsibilities

Creation of callout campaigns in the Avaya system with assistance from the CRM Team
Efficiently manage the callout settings for each callout campaign
Configure and distribute the different callout tasks for each agent
Uploading the callout lists created by the BA Team and assigning them to the correct campaigns
Correct errors, track and analyze changes and issues in the callout database
Address agent concerns regarding the Avaya system

Skills and Qualifications

Fresh Graduates of Applied Mathematics or Information System are encouraged to apply
Excellent written, verbal communication skills
Excellent organization and management skills
Good perception and high attention to detail skills
Ability to adapt and work in a rapidly changing environment
Willing to work in shifting schedule
Knowledge and skills in Avaya software will be helpful
Experience in project management will be helpful

Apply before Monday, November 6, 2017, 17 Days left

Companies may expire jobs at their own discretion.

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